Privacy Policy

The information collected depends on how you use Spinfred Casino and the services available to you. Some information is provided directly by you, while other information may be collected automatically when you use the website. We only seek information that is reasonably relevant to operating an online casino service, supporting players, meeting obligations and protecting the website.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and communications with us. We may also collect information needed to confirm that an account belongs to the person using it and that the person is eligible to use the service.

Verification information

For account verification, security and compliance purposes, we may request identity or other supporting documents. Depending on the circumstances, these may contain information such as an image, date of birth, residential information or other details used to confirm identity. Verification information is handled for legitimate operational, security and legal purposes.

Payment and transaction records

We may handle information about deposits, withdrawals, wagering activity, account balances, transaction references and payment method details. Payment information may be processed by payment service providers. We do not need to retain full payment credentials where they are handled securely by a third-party payment provider. Transaction records may be used to process requests, investigate unusual activity, prevent fraud and meet record-keeping obligations.

Technical, device and cookie information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, session information and referring website. We may also use cookies and similar technologies to remember preferences, keep the website working, understand usage and support security.

Information from communications and support

If you contact support, we may keep the details you provide and information about the request, including records of correspondence. This helps us answer questions, investigate issues, maintain service quality and keep an appropriate record of account-related communications.

Spinfred Casino may use personal information for the purposes for which it was collected and for connected purposes that a reasonable person would expect. These purposes may include the following:

• Creating, maintaining and administering your player account.
• Providing casino features, processing account requests and displaying relevant account information.
• Processing deposits, withdrawals and other account transactions through available payment methods.
• Confirming identity, age, account ownership and eligibility to use the service.
• Carrying out security, anti-fraud, anti-money-laundering and other risk checks where appropriate.
• Detecting, preventing and investigating suspicious, unauthorised or unlawful activity.
• Providing customer support and responding to enquiries, complaints and requests.
• Maintaining, testing, improving and securing the website, systems and user experience.
• Understanding website activity, usage trends and technical performance.
• Sending service messages, account notices and other communications needed to administer the account.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Meeting applicable legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.

We may combine information from different interactions where this is reasonably necessary for account administration, security, support or compliance. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable law.

Marketing communications

Where marketing messages are sent, you can ask us to stop sending them. You can usually unsubscribe by using the option in a marketing message, where available, or by contacting support@spinfred-casinos.com. Stopping marketing communications will not prevent us from sending important service, security or account messages.

Personal information may be accessed by authorised personnel and trusted service providers who help operate the website and provide related services. These providers may support identity verification, payment processing, technology, hosting, security, customer support, communications, analytics or professional services. They are expected to handle information appropriately and only for relevant business purposes.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud or misuse; enforce applicable terms; respond to legal requests; or meet an obligation imposed by law or a competent authority. We do not disclose personal information simply because a third party requests it. Disclosures are considered in light of the purpose, the sensitivity of the information and applicable requirements.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from misuse, loss, unauthorised access, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Personal information may be stored electronically and may be handled by service providers in Australia or other locations, depending on the systems used to operate the service. Where information is handled overseas, reasonable steps should be taken to support appropriate protection and lawful handling.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to reasonable verification, exceptions and legal obligations. We may need to confirm your identity before responding to a request, particularly where the request concerns account security or sensitive information.

• Access: ask for access to personal information we hold about you and, where appropriate, information about how it is used.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your personal information where there is no continuing reason or legal requirement to retain it.
• Withdraw consent: withdraw consent to marketing communications or another activity where processing is based on your consent.
• Complain or ask a question: contact us if you have concerns about how your information has been handled.

How to exercise your rights

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@spinfred-casinos.com. Please describe your request clearly and include enough information for us to identify the relevant account or records. Do not send unnecessary sensitive information in your first message. We may ask for reasonable information to verify your identity and protect against unauthorised requests.

We will review requests within a reasonable timeframe and respond in accordance with applicable requirements. In some cases, we may need to refuse or limit a request, for example where fulfilling it would affect another person's privacy, compromise security, interfere with an investigation or conflict with a legal record-keeping obligation. If deletion is not possible because records must be retained, we will explain that the information needs to be kept where appropriate.

Cookies and browser controls

Cookies are small files or similar technologies stored on your device. They may help remember settings, keep you signed in during a session, support security, measure website performance and understand how the website is used. Some cookies may be placed by service providers supporting website functionality. You can manage or remove cookies through your browser settings. If you block or delete cookies, some website features may not work as intended.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will apply from the date it is made available on the website. We encourage players to review this page periodically so they remain aware of how information may be handled.